Privacy Policy

UpcharMitra Pvt. Ltd.("UpcharMitra", "we", "us", or "our") operates the website upcharmitra.comand the LocalPill mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: name, phone number, email address when you register on LocalPill.
• Pharmacy Information: pharmacy name, address, license number, owner details when registering as a pharmacy partner.
• Medicine Requests: medicine names, location, prescription details you submit while using LocalPill.
• Communications: messages you send to our support team.

1.2 Information Collected Automatically

• Location Data: approximate or precise location when you create a medicine request, with your permission.
• Device Information: device type, operating system, app version, and unique device identifiers.
• Usage Data: features used, pages viewed, and interaction patterns within the app and website.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Match medicine requests with nearby verified pharmacies
• Send notifications about your requests, responses, and account activity
• Verify and onboard pharmacy partners
• Respond to customer support enquiries
• Detect, prevent, and address technical issues and fraud
• Comply with applicable laws and regulations

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Pharmacies: your location and medicine request details are shared with verified nearby pharmacies so they can respond to your request.
• Service Providers: we use third-party services (Firebase by Google, Razorpay) to operate our platform. These providers process data only as directed by us and under appropriate data protection agreements.
• Legal Requirements: when required by law, court order, or government authority.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. You may request deletion of your account and associated data by emailing us at [email protected]. We will process deletion requests within 30 days in compliance with applicable regulations.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), Firebase security rules, and role-based access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Withdraw consent for location access at any time through device settings
• Lodge a complaint with the relevant data protection authority

7. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Continued use of our Services after changes constitutes acceptance of the revised policy.

9. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us at: